Privacy and Cookie Policy

At Fifteen Twelve, we are committed to maintaining the trust and confidence of our clients, suppliers, business partners and visitors to our website. Here you’ll find information on how we treat data that we collect from general business communication, visitors to our website and other social media sites.

Information we collect and how we use it
On our website we have a contact form, we may require you provide us with information that identifies you personally.

This information may include:

Your name
Your email address
Your telephone number
Your address and details about your property
Your company name

We use the above information for a few reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. Also as a part of this contact form your email will automatically be saved for any future newsletters.
We use a third party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. All email newsletters contain instructions to unsubscribe from the mailing list. You can also contact us at hello@fifteentwelve.co.uk to remove your email address from our mailing list at any time. We will never sell or share your personal information to any persons or organisations except when required by law for the investigation of illegal or criminal actives, the exercise of legal rights or in defence against any legal claims, or otherwise.

Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

How we protect your information
We are committed to ensuring that your identifiable and non-identifiable personal information is secure. However, we cannot assure your identifiable and non-identifiable personal information will never be disclosed in a nature that conflicts with this Privacy Policy. Additionally, we are not responsible for any breach of security or actions undertaken by any third parties that receive the information.

Cookies and how we use them
A cookie is a small file sent to your browser from a Web server to be stored on your computer. A cookie cannot give access to your computer or any information stored on your computer. We use cookies to allow the Site to respond to you as an individual by gathering and remembering information about your preferences when using the Site so when you next visit the Site your preferences for using the Site are already set.
Cookies may also be used to personalise the content you view on the Site. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To view more information regarding cookie settings please visit:

  • For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
  • For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
  • For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
  • For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Online Advertising we use
We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We use Google AdWords Remarketing to advertise our company across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page”. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/

Ownership of data
We retain all rights of ownership on our software, code, databases, designs and any other internally developed application to provide the Site and the Service. You retain all rights of your data posted on the Site.

How we store data
We use external vendors and hosting companies to provide the software, hardware, storage, networking and other necessary technology required to provide the service.

How long we hold onto your data
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible

Controlling your personal information
We make every effort to give you access to your personal information, to allow you to correct any inaccuracies, or to remove your personal information at your request provided it is not required for genuine business purposes or by law to be retained.
We require you identify yourself and the information you request to access, remove, modify or correct before commencing such requests. We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary. When we provide access to your personal information for the purposes of modification, correction or removal, we do so free of charge except where doing so requires a unreasonable effort.

To request access, correction or removal of your personal information, please email hello@fifteentwelve.co.uk We will remove all of your information and data from the Site within 7 business days upon receipt of your request.

Updates and changes to the privacy policy
We may change this privacy policy at any time and from time to time. The most recent version of the privacy policy is reflected by the version date located at the bottom of this privacy policy.

We keep our privacy notice under regular review. This privacy notice was last updated on 24th May 2018.

Contact Us

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Telephone: 0117 379 0152 / 07738 877 532

Email: hello@fifteentwelve.co.uk

Address: Bakehouse, Interior Studio, Bristol BS7 8LE

Opening Times

Monday 10am – 5pm
Tuesday 10am – 5pm
Wednesday 10am – 5pm
Thursday 10am – 5pm
Friday 10am – 5pm